Front Office Platform Support Lead (Hybrid)

SMBC Group; Charlotte, Northern (NC, KY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC Group in Charlotte, NC, is seeking a Vice President–level Front Office Application Platform Support professional to ensure the stability and continuous improvement of critical trading platforms used by Rates and Credit desks.

You will act as the primary liaison between traders, technology teams, infrastructure, vendors, and control functions, manage incidents and changes, drive automation, and deliver regular operational reporting within a hybrid work model.

Qualifications

• 8+ years in Front Office application support or eTrading platform management.
• Strong understanding of Fixed Income products and trade lifecycle.
• Experience in incident, problem, change, and release management.
• Proficient in SQL, scripting, and monitoring tools.

Responsibilities

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms.
• Monitor production systems, connectivity, pricing feeds, and electronic trading workflows.
• Lead incident resolution and root-cause analysis across multiple teams.
• Coordinate testing, release planning, and post-implementation validation.
• Ensure production readiness and adherence to controls in a hybrid environment.

Skills

Front Office application support

High-pressure trading floor experience

Client-service orientation

Ownership and accountability

On-call rotations

Tools

Prometheus

Grafana

LogicMonitor

Geneos/ITRS

AutoSys

SQL Server

Oracle

Python

Bash

PowerShell

FIX Protocol

Electronic trading connectivity

Trading platforms

Job description

SMBC Group in Charlotte, NC, is seeking a Vice President–level Front Office Application Platform Support professional to ensure the stability and continuous improvement of critical trading platforms used by Rates and Credit desks.

You will act as the primary liaison between traders, technology teams, infrastructure, vendors, and control functions, manage incidents and changes, drive automation, and deliver regular operational reporting within a hybrid work model.