Front Office Application Support

SMBC; New York (NY); Hybrid; USD 145,000 - 195,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

SMBC Group is seeking a seasoned Front Office application support professional to sustain and improve technology platforms for Rates and Credit trading. You will coordinate with traders, technology teams, and vendors to ensure high availability, rapid incident resolution, and continuous delivery of enhancements.

The role emphasizes production support, platform ownership, incident/problem/change management, and alignment with regulatory controls for a resilient trading environment.

Qualifications

• 8+ years of experience in Front Office application support.
• Experience supporting Rates and Credit related Fixed Income products.
• Familiarity with electronic execution venues and market data platforms.
• Working knowledge of SQL, scripting, monitoring tools, and troubleshooting.
• Experience with regulatory and control frameworks application to Front Office Technology organizations.
• Incident management and problem‑solving.
• Real‑time debugging and troubleshooting.

Responsibilities

• Provide day‑to‑day support for Fixed Income Rates and Credit trading platforms.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows.
• Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drives corrective actions following production issues.
• Ensure adherence to support procedures, escalation protocols, and operational controls.
• 24x7 availability depends on business demand.
• Act as a primary technology contact for traders, sales, middle office, and operations teams.
• Parter with business stake holders to understand requirements, prioritize production enhancements, and identify opportunities for automation.
• Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership.
• Produce regular operational and service‑level reporting for stakeholders.
• Monitor electronic order flow, trade execution performance, and connectivity health.
• Coordinate onboarding activities with trading venues, brokers, vendors and counterparties.
• Coordinate testing, release planning, deployment activities, and post‑implementation validation.
• Ensure production readiness and operational supportability or new releases.
• Maintain strong operational controls across supported platforms.
• Support audit, compliance and user access review activities.
• Document support procedures, recovery processes, and system dependencies.
• Identify operation risk and implement preventive controls to improve platform resilience.

Skills

Front Office

Fixed Income

SQL

Scripting

Incident management

Troubleshooting

Dashboards

Stakeholder mgmt

Tools

Prometheus

Grafana

Logic Monitor

Geneos/ITRS

Autosys

Job description

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SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $145,000.00and $195,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

In this role you will be responsible for the stability, support and continuous improvement of technology platforms that enable the Rates and Credit trading businesses. You will serve as the primary liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions, ensuring the reliable operation of critical trading, pricing, risk, pnl and electronic execution platforms.
This position combines hands‑on production support, platform ownership, incident management, problem management, change management, release management, DR management, project delivery and business engagement, with a strong focus on maintaining a high availability trading environment and delivering technological solutions that support business growth.

Role Objectives

• Provide day‑to‑day support for Fixed Income Rates and Credit trading platforms.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows.
• Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drives corrective actions following production issues.
• Ensure adherence to support procedures, escalation protocols, and operational controls.
• 24x7 availability depends on business demand.
• Act as a primary technology contact for traders, sales, middle office, and operations teams.
• Parter with business stake holders to understand requirements, prioritize production enhancements, and identify opportunities for automation.
• Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership.
• Produce regular operational and service‑level reporting for stakeholders.
• Monitor electronic order flow, trade execution performance, and connectivity health.
• Coordinate onboarding activities with trading venues, brokers, vendors and counterparties.
• Coordinate testing, release planning, deployment activities, and post-implementation validation.
• Ensure production readiness and operational supportability or new releases.
• Maintain strong operational controls across supported platforms.
• Support audit, compliance and user access review activities.
• Document support procedures, recovery processes, and system dependencies.
• Identify operation risk and implement preventive controls to improve platform resilience.

Qualifications and Skills

• 8+ years of experience in Front Office application support.
• Experience supporting Rates and Credit related Fixed Income products.
• Familiarity with electronic execution venues and market data platforms.
• Working knowledge of SQL, scripting, monitoring tools, and troubleshooting.
• Experience with regulatory and control frameworks application to Front Office Technology organizations.
• Incident management and problem‑solving
• Real‑time debugging and troubleshooting
• Creating dashboards and generate stability reports
• Strong communication and stakeholder management skills
• Analytical and proactive mindset with ownership of issue resolution.
• Ability to work on‑call and adhere to scheduled rotations for system support and maintenance.
• Monitoring tools: Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS or related tools.
• Job schedulers: Autosys
• Databases: MSSQL, SQL Server, Oracle
• Application performance monitoring and log analysis
• ITIL processes: Incident, problem, and change management
• Scripting for automation: Python, Bash, PowerShell

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in‑office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].