Front Office Team Leader

Hyatt Hotels Corporation; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Join Hyatt Hotels as a Front Office Team Leader, where you will oversee front office operations and ensure exceptional service for guests. Enjoy benefits like complimentary hotel nights, meals on duty, and continuous career development opportunities. Be part of a diverse team passionate about hospitality and inclusion.

Benefits

12 complimentary nights a year

Discounted hotel stays for family & friends

Free meals on duty

50% discount at selected Hyatt Hotels

Uniform provided and laundered

Headspace membership

Access to Employee Assistance Programme

Continuous learning and development

Qualifications

• Experience in hospitality services is preferred.
• Ability to lead a team and provide excellent customer service.
• Cultural understanding and willingness to learn about Hawaiian culture.

Responsibilities

• Oversee front office operations and guest relations.
• Provide training and support to front office staff.
• Promote a welcoming atmosphere in line with Hyatt's values.

Skills

Customer Service

Team Leadership

Cultural Awareness

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Just some of the benefits you will enjoy as a Front Office Team Leader:

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Hyatt Hotels London Stratford:

The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford’s urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club.

At Hyatt, ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family, which has 1,150 hotels in over 70 countries and is recognized as a Great Place to Work!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Front Office Team Leader role and start your journey with Hyatt Hotels London Stratford!

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