- We're Hiring: Virtual Assistant Team Lead (CSR Focus) -

Guardian Tax; United States; Remote; USD 41,000 - 63,000; Full time

Job summary

Guardian Tax is seeking an in-house Virtual Assistant Team Lead to oversee their team of virtual assistants, particularly focusing on quality control and effective communication with clients. The ideal candidate is bilingual in English and Spanish, organized, and ready to contribute actively to a supportive work environment.

Qualifications

• Bilingual in English & Spanish (required).
• Strong communication skills, both written and verbal.
• Naturally organized with a proactive approach.

Responsibilities

• Manage open support requests and ensure quality control.
• Motivate and inform the VA team to stay on task.
• Be the go-to contact for all client inquiries.

Skills

Bilingual in English & Spanish

Strong communication skills

Organizational skills

Outgoing personality

Flexibility

Job description

We're Hiring: Virtual Assistant Team Lead (CSR Focus)
Location: In-Office Only | Pay: $20–$25/hr | Full-Time | Bilingual Required

Are you the kind of person who thrives on keeping things organized, making sure no request slips through the cracks, and bringing energy and leadership to your team? If you’re a natural communicator, love working with people, and have a thing for quality control — keep reading!

About the Role:
We’re looking for an in-house Virtual Assistant Team Lead to be the glue that holds our incredible VA team (especially our CSRs!) together. You’ll be the go-to point of contact for questions, issues, follow-ups, and making sure every client request gets handled with care. If a callback or refund request goes in... you're the one making sure it gets done!

You’ll Be:
The friendly face (or voice!) checking in on open support requests
Sending out quick SMS check-ins to ensure quality
Working side-by-side with Nancy and Sabrina to filter, escalate, and organize support tickets like a boss
Keeping the VA team motivated, informed, and on-task

What We’re Looking For:

• Bilingual in English & Spanish (a must!)
• Strong communication skills – written, verbal, and everything in between
• Naturally organized (color-coded spreadsheets excite you)
• Outgoing, charismatic, and fun to work with
• Open availability (flexibility is key!)
• Some tax industry experience? Awesome! But not required

Pay Range:

• $20–$22/hr (No tax experience)
• $23–$25/hr (With tax industry experience)

Ready to lead, connect, and elevate our VA team?
Apply now and help us make sure every client feels supported, heard, and helped — every single time.

Guardian Tax: Empowering Financial Freedom, One Call at a Time.