Front Office Supervisor

Hyatt Hotels Corporation; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Supervisor for the Grand Hyatt Amman to oversee the daily operations of the Front Office Department. The role requires a strong background in hotel management, excellent customer service skills, and the ability to lead a team in providing effective guest services while maximizing revenue. Benefits include complimentary hotel stays, free parking, and additional paid leave.

Benefits

Complimentary stays at Hyatt hotels

Free parking

Additional paid leaves and time-off

Medical and life insurance

Employee discounts on hotel services

Qualifications

• Bachelor’s degree or higher in Hotel Management or related field.
• Typically 2-4 years of Front Office experience.
• Understanding of hotel operations.

Responsibilities

• Monitor Front Office personnel for prompt guest attention.
• Ensure special treatment for World of Hyatt members and VIPs.
• Maximize occupancy, revenue, and maintain service standards.

Skills

Customer Service

Hotel Operations

Team Leadership

Education

Bachelor’s degree in Hotel Management

Job description

Grand Hyatt Amman enjoys a prime location at the heart of Amman, just a 45-minute drive from Queen Alia International Airport. The hotel features 312 rooms equipped with modern amenities and the latest technology. It is well-equipped for hosting business and social gatherings, with over 350 colleagues committed to maintaining high standards of luxury, quality, and service.

The Role

The Front Office Supervisor will assist in the smooth and efficient operation of the Front Office Department within the Rooms Division.

Key Responsibilities:

1. Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
2. Ensure World of Hyatt members, repeat guests, and VIPs receive special attention and recognition.
3. Control room availability, types, accuracy of room counts, and rate categories.
4. Maximize occupancy, revenue, and average rates while maintaining high service standards.
5. Coordinate with Housekeeping to ensure rooms are maintained and meet the 'Room Ready on Arrival' policy, and meet guest needs and requests.
6. Understand credit policies and procedures, and liaise with Finance to ensure proper credit handling.

Benefits with Hyatt include:

• Complimentary stays at Hyatt hotels.
• Free parking.
• Additional paid leaves and time-off.
• Medical and life insurance.
• Employee discounts on hotel services.

Qualifications

• Bachelor’s degree or higher in Hotel Management or related field.
• Typically 2-4 years of Front Office experience.
• Understanding of hotel operations.

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