Front Office Team Lead — Guest Experience

Flik Hospitality Group; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

AT&T Hotel and Conference Center at The University of Texas at Austin is seeking an energetic Assistant Front Office Manager to lead our Front Desk team and deliver exceptional guest experiences for visitors from around the world.

You will oversee daily Front Desk operations, coach a talented team, and collaborate with other departments to optimize occupancy and guest satisfaction in a fast-paced, full-service hotel setting on the UT Austin campus.

Qualifications

• Previous hotel Front Office experience, with supervisory or leadership experience preferred.
• Passion for hospitality and creating exceptional guest experiences.
• Strong communication and interpersonal skills with the ability to connect with guests, team members, and leaders.
• Proven ability to lead, coach, and motivate a team in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining composure and professionalism.
• Flexible availability including days, evenings, weekends, holidays, and occasional overnight shifts.

Responsibilities

• Lead the Front Desk team to deliver warm, personalized, and memorable guest experiences.
• Oversee daily Front Desk operations and collaborate with other hotel departments to ensure seamless arrivals, stays, and departures.
• Manage room inventory, reservation blocking, and occupancy strategies to optimize revenue and guest satisfaction.
• Monitor reports, guest folios, reservation activity, and operational metrics to ensure accuracy and efficiency.
• Review group resumes, arrival manifests, VIP alerts, and event details to prepare the Front Office team for success.

Skills

Front Office leadership

Guest service

Communication skills

Team motivation

Organizational skills

Flexible scheduling

Education

Associates or Bachelor's degree in Hospitality, Business, or related field

Job description

AT&T Hotel and Conference Center at The University of Texas at Austin is seeking an energetic Assistant Front Office Manager to lead our Front Desk team and deliver exceptional guest experiences for visitors from around the world.

You will oversee daily Front Desk operations, coach a talented team, and collaborate with other departments to optimize occupancy and guest satisfaction in a fast-paced, full-service hotel setting on the UT Austin campus.