Front Office Supervisor - Waldorf Astoria Orlando

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to enhance guest experiences at a luxurious resort. This role involves leading a dedicated team, ensuring smooth front office operations, and delivering exceptional service to guests. You will be part of a vibrant team that values integrity, teamwork, and quality. With a focus on professional growth and a supportive work environment, this position offers a unique opportunity to thrive in the hospitality sector. Join a company committed to creating remarkable experiences and enjoy a range of benefits designed to support your well-being and career development.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan with company match

Hilton Shares employee stock purchase program

Career growth and development

Mental health resources

Recognition and rewards programs

Qualifications

• Experience in hospitality management or front office operations.
• Strong leadership skills and ability to manage a team.

Responsibilities

• Supervise front office operations and team performance.
• Resolve guest inquiries and complaints efficiently.
• Schedule and assign daily tasks for team members.

Skills

Guest Service

Team Leadership

Problem Solving

Communication

Education

High School Diploma

Hospitality Management Degree

Job description

Job Description

Job Number:

Front Office Supervisor - Waldorf Astoria Orlando (

Job Number:

HOT0BL8G )

Work Locations

Work Locations

: Waldorf Astoria Orlando 14200 Bonnet Creek Resort Lane Orlando 32821

Waldorf Astoria Orlandois looking for aFront Office Supervisorto join theTeam!

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets.This includes 3 restaurants, 2 bars, a pool, and in-room dining.

Shift:Various – must be available to weekdays, weekends, and holidays.

Pay Rate:The pay rate for this role is $21.58 and is based on applicable and specialized experience and location.

Medical Insurance Coverage Available -for you and your family

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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Schedule

Schedule

: Full-time

Brand : Waldorf Astoria Hotels & Resorts

Job

Job

: Guest Services, Operations, and Front Office