Front Desk Guest Experience Associate

Hyatt Hotels Corporation; Vail (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free meals

Free parking on-site

Sick pay

Discounted hotel stays

Retirement savings plan

Life Insurance

PTO 17 days

End of season ski pass bonus

Job summary

Grand Hyatt Vail, located at the base of Vail Mountain in Colorado, seeks a Front Office Associate to manage guest registration, communicate hotel services, and promote offerings. You will be the face of Hyatt, delivering warm, attentive service and handling payments while supporting guest inquiries and upsell opportunities.

The role emphasizes guest satisfaction, professional communication, and the ability to stand for extended periods.

Qualifications

• A true desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Handle guest registration and promote hotel services.
• Respond to guest inquiries and process payments.
• Be the face of Hyatt, delivering exceptional service at Front Office.

Skills

Customer service

Verbal communication

Written communication

Stamina

Job description

Grand Hyatt Vail, located at the base of Vail Mountain in Colorado, seeks a Front Office Associate to manage guest registration, communicate hotel services, and promote offerings. You will be the face of Hyatt, delivering warm, attentive service and handling payments while supporting guest inquiries and upsell opportunities.

The role emphasizes guest satisfaction, professional communication, and the ability to stand for extended periods.