Front Office Supervisor - Signia by Hilton Orlando Bonnet Creek

Hilton; Orlando (FL); On-site; USD 1,000; Full time

Job summary

Join a leading global hospitality company as a Front Office Supervisor at Signia by Hilton Orlando Bonnet Creek. The ideal candidate will have a strong customer service background, experience at a hotel front desk, and the ability to lead a team to ensure outstanding guest experiences. This role requires open availability across shifts, including weekends and holidays, and offers a competitive pay rate along with comprehensive benefits to support your personal and professional wellbeing.

Benefits

Medical Insurance for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education access

Career growth and development

Recognition and rewards programs

Qualifications

• Previous customer service and hospitality experience is required.
• Open availability for various shifts including weekends and holidays.
• Prior experience working at a hotel front desk is essential.

Responsibilities

• Provides guest service and leadership for a consistent customer experience.
• Resolves customer complaints and trains team members.
• Monitors lobby traffic and adjusts staffing as needed.

Skills

Customer Service

Hospitality Experience

Leadership

Problem Solving

Teamwork

Job description

Front Office Supervisor - Signia by Hilton Orlando Bonnet Creek

Ideal Candidate will have previous customer service and hospitality experience, open availability, prior experience working at a hotel front desk is required.

Shift Pattern: Open availability and Weekend/holiday availability are required. *Mainly 2nd shift 2:45pm - 11:15pm, but needs to have open availability for other shifts including overnights

Pay Rate: $21.58

The Benefits:*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About the company

Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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