Front Office Supervisor - Signia by Hilton Orlando Bonnet Creek

AECOM; Orlando (FL); On-site; Full time

Job summary

A leading hospitality company is seeking a full-time Front Office Supervisor at Signia by Hilton Orlando Bonnet Creek. The ideal candidate will have prior hotel experience, strong leadership skills, and a commitment to enhancing guest experiences. This role involves overseeing daily operations at the front desk, addressing guest concerns, and ensuring a high standard of service in a dynamic work environment.

Benefits

Medical Insurance

Mental Health Resources

Best-in-Class Paid Time Off

Go Hilton travel discount

Matching 401(k)

Employee stock purchase program

Debt-free education access

Career growth and development

Qualifications

• Previous customer service and hospitality experience required.
• Prior experience working at a hotel front desk a must.

Responsibilities

• Oversees front desk operations and provides leadership.
• Assigns tasks and monitors lobby traffic to ensure service.
• Handles customer complaints and staff training.

Skills

Customer Service

Leadership

Adaptability

Job description

The Signia by Hilton Orlando Bonnet Creek \(https://hiltonbonnetcreek\.com/\)is seeking a full\-time Front Office Supervisor to join their team\!

Ideal Candidate will have previous customer service and hospitality experience, open availability, prior experience working at a hotel front desk is required\.

**Shift Pattern:** Open availability and Weekend/holiday availability are required\. \*Mainly 2nd shift 2:45pm \- 11:15pm, but needs to have open availability for other shifts including overnights

**Pay Rate:** $21\.58

**The Benefits:\***

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including:

+ Access to your pay when you need it through DailyPay
+ Medical Insurance for you and your family
+ Mental Health Resources
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401\(k\)
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Debt\-free education: Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

_\*_ _Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._

**What will I be doing?**

+ Oversees front desk operations\.
+ Provides guest service, guidance and leadership to ensure consistent customer service is provided\.
+ Assigns and instructs team members in details of work\.
+ Monitors lobby traffic to make staffing adjustments accordingly\.
+ Resolves customer complaints\.
+ Trains, supervises, schedules and assists in evaluating staff\.

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Front Office Supervisor \- Signia by Hilton Orlando Bonnet Creek_

**Location:** _null_

**Requisition ID:** _HOT0BO2M_

**EOE/AA/Disabled/Veterans**