Front Office Supervisor & Patient Services Lead

Revere Health; Lehi (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Revere Health is seeking a Front Office Supervisor to lead the medical office front desk operations, ensuring patient service excellence, efficient workflows, and HIPAA-compliant practices across the clinic in Lehi, Utah.

You will supervise, train, and support front desk staff, manage schedules, assist with patient registration and insurance verification, and partner with the Clinic Manager to achieve departmental goals while maintaining a welcoming, patient-centered reception.

Qualifications

• Supervisory or leadership experience in front office, healthcare, or related environments.
• Strong communication and conflict-resolution skills.
• Experience with scheduling, staff development and performance management.
• Proficiency with Microsoft Office and EHR systems.

Responsibilities

• Lead and support front office staff to ensure exceptional patient experiences and efficient operations.
• Manage staffing schedules and front desk coverage to meet patient volume.
• Train and coach team on customer service standards, office procedures, EHR, and regulatory requirements.
• Monitor patient check-in and check-out for accuracy and a positive experience.
• Oversee appointment scheduling, patient registration, and insurance verification.
• Ensure HIPAA privacy and compliance with organizational policies.

Skills

Leadership

Customer service

Communication

Team building

Staff scheduling

EHR

HIPAA

Tools

Microsoft Office

Job description

Revere Health is seeking a Front Office Supervisor to lead the medical office front desk operations, ensuring patient service excellence, efficient workflows, and HIPAA-compliant practices across the clinic in Lehi, Utah.

You will supervise, train, and support front desk staff, manage schedules, assist with patient registration and insurance verification, and partner with the Clinic Manager to achieve departmental goals while maintaining a welcoming, patient-centered reception.