Front Office Supervisor & Receptionist-FT-Family Medicine/Urgent Care-Lehi Willowcreek

Revere Health; Lehi (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Revere Health is seeking a Front Office Supervisor to lead the medical office front desk operations, ensuring patient service excellence, efficient workflows, and HIPAA-compliant practices across the clinic in Lehi, Utah.

You will supervise, train, and support front desk staff, manage schedules, assist with patient registration and insurance verification, and partner with the Clinic Manager to achieve departmental goals while maintaining a welcoming, patient-centered reception.

Qualifications

• Supervisory or leadership experience in front office, healthcare, or related environments.
• Strong communication and conflict-resolution skills.
• Experience with scheduling, staff development and performance management.
• Proficiency with Microsoft Office and EHR systems.

Responsibilities

• Lead and support front office staff to ensure exceptional patient experiences and efficient operations.
• Manage staffing schedules and front desk coverage to meet patient volume.
• Train and coach team on customer service standards, office procedures, EHR, and regulatory requirements.
• Monitor patient check-in and check-out for accuracy and a positive experience.
• Oversee appointment scheduling, patient registration, and insurance verification.
• Ensure HIPAA privacy and compliance with organizational policies.

Skills

Leadership

Customer service

Communication

Team building

Staff scheduling

EHR

HIPAA

Tools

Microsoft Office

Job description

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary

The Front Office Supervisor is responsible for leading and overseeing the daily operations of the medical office front desk to ensure exceptional patient service, efficient workflow, and compliance with organizational policies and healthcare regulations. This position provides direct supervision, training, and support to front office staff while fostering a patient-centered environment that promotes professionalism, compassion, and operational excellence.

Essential Job Functions

Lead, supervise, and support front office staff to ensure exceptional patient experiences and efficient daily operations. Manage staffing schedules, work assignments, and front desk coverage to meet patient volume and operational needs. Train, coach, and develop team members on customer service standards, office procedures, electronic health records (EHR), and regulatory requirements. Monitor patient check-in and check-out processes to ensure accuracy, efficiency, and a positive patient experience. Oversee appointment scheduling, patient registration, and insurance verification. Ensure compliance with HIPAA, privacy regulations, and organizational policies related to patient information. Monitor key performance indicators such as patient wait times, scheduling accuracy, productivity, and patient satisfaction. Communicate operational updates to staff. Assist with implementing new policies, procedures, and initiatives. Maintain a professional, organized, and welcoming reception environment. Support the Clinic Manager in achieving departmental goals.

Qualifications

Previous supervisory or leadership experience in customer service, front office, reception, retail, healthcare, or a related environment. Strong leadership, communication, conflict-resolution, and team-building skills. Demonstrated ability to manage multiple priorities in a fast-paced setting. Experience with scheduling, staff development, and performance management. Proficiency with Microsoft Office and other relevant business systems.

Hours

This is a FT position. The clinic is open 7 days a week from 8am-8pm. Schedule will vary. Must have nights/weekends and holiday availability.