Front Office Supervisor – Patient Experience (No Weekends)

UPMC; McCandless (Allegheny County); On-site; USD 52,000 - 72,000; Full time

Job summary

UPMC Rehabilitation Institute in McCandless seeks a Front Office Secretary Supervisor to oversee clerical staff and front desk operations, ensuring efficient patient experiences. You will coordinate admin support for the Facility Director and supervisors, collaborate with therapists and billing teams, and manage registration and reimbursement workflows.

The role covers morning, midday, and evening shifts with no weekends or holidays required, and emphasizes maintaining a welcoming, organized

Qualifications

• Supervise clerical staff and coordinate daily workflows.
• Assist with scheduling, registration, check-in and insurance verification.
• Support billing, authorization, and collections processes.
• Maintain confidentiality and professional office environment.

Responsibilities

• Supervise clerical staff, coordinate daily workflows and office coverage.
• Support patient scheduling, registration, check-in and insurance verification.
• Post front desk payments and assist with Medicare and non‑Medicare billing.
• Provide backup for reception, transcription, and billing functions; answer calls.
• Assist in hiring/onboarding and staff training.
• Track evaluations and maintain calendars and meeting schedules.
• Prepare reports and maintain office supplies and bulletin boards.
• Foster professional relationships with patients and staff.
• Participate in department meetings and administrative tasks.

Skills

Staff supervision

Front office operations

Patient scheduling

Registration & billing support

Job description

UPMC Rehabilitation Institute in McCandless seeks a Front Office Secretary Supervisor to oversee clerical staff and front desk operations, ensuring efficient patient experiences. You will coordinate admin support for the Facility Director and supervisors, collaborate with therapists and billing teams, and manage registration and reimbursement workflows.

The role covers morning, midday, and evening shifts with no weekends or holidays required, and emphasizes maintaining a welcoming, organized