Front Office Supervisor - Hourly

002 Sea Mar Community Health Center; Olympia (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Life Insurance

Long Term Disability

EAP

Paid time off

401(k)

Job summary

Sea Mar Community Health Centers is seeking a Front Office Supervisor in an outpatient setting in Washington. The role leads front desk operations, manages patient registration and scheduling, and ensures high standards of customer service and HIPAA compliance.

The position oversees staff, supports daily administrative operations, and contributes to quality improvement initiatives within a dynamic community health system. A bilingual English/Spanish background is preferred.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• Minimum 2 years ambulatory front office experience; supervisory experience preferred.
• Strong customer service, leadership, and organizational skills.
• Computer proficiency (Microsoft Office) required.
• Bilingual English/Spanish preferred.
• Fast-paced outpatient clinic environment.

Responsibilities

• Supervise, train, and evaluate front desk, switchboard, medical records, and managed care staff.
• Oversee patient registration, check-in, scheduling, and customer service standards.
• Ensure confidentiality, HIPAA, and operational policies.
• Support patient flow and resolve patient concerns in coordination with clinic leadership.
• Manage daily administrative operations including mail, supplies, equipment, and reporting.
• Assist with quality improvement audits and performance reporting.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization The Front Office Supervisor leads and manages all front office operations including the front desk, switchboard, medical records, and managed care departments. This role ensures exceptional customer service, efficient patient flow, and compliance with clinic policies while supervising and training front office staff.

Key Responsibilities:

• Supervise, train, and evaluate front desk, switchboard, medical records, and managed care staff
• Oversee patient registration, check-in, scheduling, and customer service standards
• Ensure compliance with confidentiality, HIPAA, and operational policies
• Support patient flow and resolve patient concerns in coordination with clinic leadership
• Manage daily administrative operations including mail, supplies, equipment, and reporting
• Assist with quality improvement audits and performance reporting

Qualifications:

• High school diploma or GED required; post-secondary education preferred
• Minimum 2 years ambulatory front office experience; supervisory experience preferred
• Strong customer service, leadership, and organizational skills
• Computer proficiency (Microsoft Office) required
• Bilingual English/Spanish preferred
• Fast-paced outpatient clinic environment

Sea Mar is an Equal Opportunity Employer and offers a competitive benefits package.

Starting Wage:

$26.62 per hour

Work Schedule:

Monday – Friday Hourly - Hourly Plan, 26.62 USD Hourly

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies.

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays
• 401(k)/Retirement options
• An exciting opportunity to work in a culturally diverse environment

Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays
• 401(k)/Retirement options
• An exciting opportunity to work in a culturally diverse environment

Sea Mar is an equal opportunity employer.

Please visit our website to learn more about us at www.seamar.org.

Sea Mar Community Health Centers, founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons regardless of their ability to pay for services. Sea Mar's network of services includes more than 90 clinics.