Front Office Supervisor - Hourly

Sea Mar; Olympia (WA); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

Life Insurance

Long Term Disability

Employee Assistance Program

Paid time off

401(k) / Retirement plan

Job summary

Sea Mar Community Health Centers in Olympia, WA seeks a Front Office Supervisor to lead front desk, switchboard, medical records, and managed care staff in a fast-paced outpatient clinic.

The role requires a high school diploma or GED with 2+ years ambulatory front office experience; supervisory experience preferred. English/Spanish bilingual skills are a plus, and MS Office proficiency is required. Competitive benefits apply.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• Minimum 2 years ambulatory front office experience; supervisory experience preferred.
• Strong customer service, leadership, and organizational skills.
• Computer proficiency with Microsoft Office; bilingual English/Spanish preferred.

Responsibilities

• Supervise, train, and evaluate front desk, switchboard, medical records, and managed care staff.
• Oversee patient registration, check-in, scheduling, and customer service standards.
• Ensure confidentiality, HIPAA, and operational policies compliance.
• Support patient flow and coordinate with clinic leadership to resolve concerns.
• Manage daily administrative operations including mail, supplies, equipment, and reporting.
• Assist with quality improvement audits and performance reporting.

Skills

Customer service

Leadership

Organizational skills

Supervisory experience

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or GED

Post-secondary education

Job description

## Front Office Supervisor - HourlyApply: Olympia: Full time: Posted Yesterday: JR102622Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:Sea Mar is a mandatory COVID-19 and flu vaccine organizationThe Front Office Supervisor leads and manages all front office operations including the front desk, switchboard, medical records, and managed care departments. This role ensures exceptional customer service, efficient patient flow, and compliance with clinic policies while supervising and training front office staff.**Key Responsibilities:*** Supervise, train, and evaluate front desk, switchboard, medical records, and managed care staff* Oversee patient registration, check-in, scheduling, and customer service standards* Ensure compliance with confidentiality, HIPAA, and operational policies* Support patient flow and resolve patient concerns in coordination with clinic leadership* Manage daily administrative operations including mail, supplies, equipment, and reporting* Assist with quality improvement audits and performance reporting**Qualifications:*** High school diploma or GED required; post-secondary education preferred* Minimum 2 years ambulatory front office experience; supervisory experience preferred* Strong customer service, leadership, and organizational skills* Computer proficiency (Microsoft Office) required* Bilingual English/Spanish preferredFast-paced outpatient clinic environment.**Sea Mar is an Equal Opportunity Employer and offers a competitive benefits package.****Starting Wage:** $26.62 per hour**Work Schedule:** Monday – FridayHourly - Hourly Plan, 26.62 USD Hourly**What We Offer:**Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:* Medical* Dental* Vision* Prescription coverage* Life Insurance* Long Term Disability* EAP (Employee Assistance Program)* Paid-time-off starting at 24 days per year + 10 paid Holidays.* We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.Sea Mar is an equal opportunity employer.Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at this link.