Healthcare Front Desk & Patient Experience Specialist

Sea Mar Community Health Centers; Des Moines (IA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

Life Insurance

Long Term Disability

EAP

Paid-time-off starting at 24 days per

10 paid Holidays.

401(k)

Job summary

Sea Mar Community Health Centers is hiring a Front Desk Receptionist to be the first point of contact for patients and visitors. You will support daily front office operations and create a positive patient experience while aiding clinic flow and access to care.

The role includes greeting, scheduling, patient registration, payment collection, and assisting with forms and referrals in a fast-paced clinic environment. Sea Mar emphasizes equal opportunity employment and competitive benefits.

Qualifications

• Excellent customer service and communication skills.
• Comfort with handling payments and scheduling.

Responsibilities

• Greet patients, answer phones, and schedule appointments
• Register patients and accurately enter demographic information
• Collect patient payments and maintain accurate records
• Assist patients with forms, services, and referrals to community resources
• Support back-office staff to help address clinical quality measure gaps
• Maintain a clean, organized front desk and patient waiting areas

Skills

Customer service

Phone handling

Scheduling

Patient registration

Payment collection

Record keeping

Front desk

Job description

Sea Mar Community Health Centers is hiring a Front Desk Receptionist to be the first point of contact for patients and visitors. You will support daily front office operations and create a positive patient experience while aiding clinic flow and access to care.

The role includes greeting, scheduling, patient registration, payment collection, and assisting with forms and referrals in a fast-paced clinic environment. Sea Mar emphasizes equal opportunity employment and competitive benefits.