Front Office Supervisor — Oncology Clinic Lead

US Oncology Network-wide Career Opportunities; Plano (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The US Oncology Network is seeking a Front Office Supervisor to join Texas Oncology at 4708 Aliance Blvd #150 in Plano, Texas. This full-time role supports the Oncology and Radiation Departments with a Monday–Friday schedule, 8:30 a.m.

to 5:00 p.m., in a patient‑focused clinic. The ideal candidate brings seven years in a medical office, at least one year supervising staff, and solid knowledge of billing and regulatory requirements to drive efficient front office operations and strong team

Qualifications

• High school diploma or equivalent.
• Seven years of medical office experience.
• Minimum of one year of supervisory experience.
• Knowledge of governmental, legal and regulatory provisions related to collection activities.

Responsibilities

• Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.
• Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.
• Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.
• Acts as liaison between physicians, administration, and business departments.
• Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
• Maintains knowledge of current health care and billing trends and practices.
• Supervises the daily activities of front office staff.

Skills

Supervisory experience

Medical office experience

Billing/collections knowledge

Education

High school diploma or equivalent

Job description

The US Oncology Network is seeking a Front Office Supervisor to join Texas Oncology at 4708 Aliance Blvd #150 in Plano, Texas. This full-time role supports the Oncology and Radiation Departments with a Monday–Friday schedule, 8:30 a.m.

to 5:00 p.m., in a patient‑focused clinic. The ideal candidate brings seven years in a medical office, at least one year supervising staff, and solid knowledge of billing and regulatory requirements to drive efficient front office operations and strong team