Front Office Assistant Manager - Full Time

PERG online; New Haven (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Omni New Haven Hotel is seeking a Front Office Assistant Manager for a full-time role in New Haven, CT. The position oversees front desk operations, assists guests with check-in/out, and coordinates with department managers to ensure exemplary service.

Responsibilities include handling guest complaints, running daily reports, and maintaining the front office systems. Training and scheduling will be part of the role, with a focus on accuracy and hospitality excellence.

Qualifications

• Hospitality/guest service oriented mindset
• Strong communication and teamwork
• Ability to handle guest inquiries and complaints calmly

Responsibilities

• Assist guests with check-in and checkout processes, resolve guest opportunities
• Coordinate with department managers for smooth operations
• Maintain accurate balance and folio reports
• Monitor labor and payroll across shifts
• Familiarize with hotel computer system for training and troubleshooting

Job description

Front Office Assistant Manager - Full Time

155 Temple St, New Haven, CT 06510, USA

Job Description

Posted Tuesday, September 1, 2026 at 4:00 AM

Omni New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale and other Universities, the Omni New Haven @ Yale University surrounds our guests with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline visible from surrounding highways & bridges. Our guests enjoy breathtaking views from our guest rooms and John Davenports Restaurant located in the 19th floor overlooking the city and Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and powerful work environment! We offer paid internships, development programs, tuition reimbursement competitive benefits and a rewarding career opportunity in hospitality!

Ensure registration cards are completed.

Ensure all needed reports are run.

Continued training done with all associates including All Together Get Tog ether, MOS and New Hire

Communicate with all department managers on continuing basis . Especially the communication with Night Manager each evening/morning.

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Respond to Medallia guest comments

Be very familiar with the hotel computer system for training, maintenance and trouble shooting.

Complete weekly supply inventories to ensure adequate pars of stock.

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

Prepare group information sheets.

Assist guest with check in/ check out process, resolve guest opportunities

Complete check-out with balance report/ open folio report

Complete credit check daily.

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Assure knowledge and training of Marketing Programs of company and hotel .

Scheduled and monitoring labor and payroll

Tools and Equipment:

• Computer and printer
• telephone
• pen/pencil
• photo-copying machine
• facsimile machine

Interior and on occasion exterior of hotel with exposure to weather conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.