Front Office Supervisor — Guest Experience Leader

Meadowood; St. Helena (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Meadowood invites an experienced Assistant Front Office Manager to guide Reception & Bell operations at our luxury resort. You will help plan, organize and control daily activities, ensuring smooth check-in/out and exceptional guest service.

You will lead a team, recruit and develop staff, monitor performance, and work with other departments to maintain Meadowood's standards of hospitality and operational excellence.

Qualifications

• Demonstrated guest/customer service skills.
• Ability to lead and manage people.
• Strong interpersonal and communication skills.
• Proficient in MS Office and PMS systems.
• 2–3 years experience at a luxury or high end property.
• Valid driver's license.
• Spanish language ability a plus.

Responsibilities

• Oversee staff with Front Office Manager, including hiring and training.
• Schedule staff and manage performance through coaching.
• Conduct performance evaluations and salary reviews.
• Maintain positive relationships with departments interfacing with Reception.
• Ensure guest satisfaction and resolve complaints.
• Assist with heavy check-in/check-out and room moves as needed.
• Maintain reception desk and bell equipment in clean, orderly condition.
• Control labor and operating expenses, including meal premiums and overtime.
• Assist in development of the department budget.

Skills

Guest service

Leadership

Interpersonal skills

Verbal & written communication

Problem solving

Attention to detail

Organizational skills

MS Office

PMS systems

Education

High school diploma

College degree preferred

Tools

MS Office

PMS systems

Job description

Meadowood invites an experienced Assistant Front Office Manager to guide Reception & Bell operations at our luxury resort. You will help plan, organize and control daily activities, ensuring smooth check-in/out and exceptional guest service.

You will lead a team, recruit and develop staff, monitor performance, and work with other departments to maintain Meadowood's standards of hospitality and operational excellence.