Front Office Supervisor — Guest Experience Leader

Hyatt Hotels Corporation; South Carolina; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free room nights

Room rate discounts

Health insurance

Paid time off

401K with company match

Amenities access (beach, tennis, etc.)

Job summary

Hyatt Hotels Corporation operates Wild Dunes Resort in Isle of Palms, SC. We are seeking a Front Office Supervisor to oversee the front desk team and ensure exceptional guest experiences.

The role includes scheduling, staff training, inventory control, and resolving guest challenges while supporting all departments to maintain smooth check-in/check-out. A flexible schedule, including evenings, weekends, and holidays, is required.

Responsibilities

• Greets and welcomes guests upon arrival
• Ensuring daily check lists are completed and signed off prior to submitting to the Front Office Manager.
• Organizing and preparing the front desk for the next day arrivals and departures.
• Ensuring the proper billing of all packages and groups
• Training and supervising front desk personnel
• Assist guest to ensure expectations are exceeded upon check- in and check-out.
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays

Job description

Hyatt Hotels Corporation operates Wild Dunes Resort in Isle of Palms, SC. We are seeking a Front Office Supervisor to oversee the front desk team and ensure exceptional guest experiences.

The role includes scheduling, staff training, inventory control, and resolving guest challenges while supporting all departments to maintain smooth check-in/check-out. A flexible schedule, including evenings, weekends, and holidays, is required.