Guest Experience & Front Desk Specialist

Destination by Hyatt; Isle of Palms (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates for family and F

Medical, Prescription, Dental, and VIs

Paid time off and holidays

401K with company match

Employee discounts on resort amenities

Job summary

Destination by Hyatt at Wild Dunes Resort is seeking a Front Desk Agent on Isle of Palms, SC to greet guests, check them in and out, manage reservations, and answer inquiries with warmth and professionalism.

You will collaborate with resort departments to ensure smooth operations, handle guest requests, and uphold Hyatt core values of empathy, integrity, and wellbeing. Hospitality experience and a HS diploma are preferred.

Qualifications

• High School Diploma or equivalent required.
• Experience in the hospitality industry is a significant asset.
• Excellent verbal and written communication skills.
• Ability to manage reservations and guest inquiries professionally.

Responsibilities

• Greet guests, verify reservations, and facilitate check-in/check-out with payments and invoices.
• Handle room reservations, cancellations, and modifications, maintain records and availability.
• Assist guests with resort facilities, transportation, and local recommendations.
• Answer calls and emails promptly, take reservations, provide information.
• Distribute keys securely and ensure proper identification.
• Address guest complaints professionally and resolve issues to ensure satisfaction.
• Monitor guest access and report safety or maintenance concerns as needed.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Time management

Attention to detail

Education

High School Diploma

Job description

Destination by Hyatt at Wild Dunes Resort is seeking a Front Desk Agent on Isle of Palms, SC to greet guests, check them in and out, manage reservations, and answer inquiries with warmth and professionalism.

You will collaborate with resort departments to ensure smooth operations, handle guest requests, and uphold Hyatt core values of empathy, integrity, and wellbeing. Hospitality experience and a HS diploma are preferred.