Front Office Manager: Guest Experience & Operations

Socket.dev; Santa Fe (NM); On-site; USD 52,000 - 68,000; Full time

Job summary

Socket.dev in Santa Fe, NM is seeking a Front Office Manager to oversee daily front desk operations and guest services, ensuring friendly, professional service from arrival to departure.

You will recruit, train, schedule, coach, and supervise front office staff; manage staffing levels; handle MICROS transactions; resolve guest concerns; and coordinate with Housekeeping, Engineering, Sales, and F&B to optimize guest satisfaction.

Qualifications

• Progressive front desk leadership experience in a hotel setting.
• Strong guest service and problem-solving skills.
• Experience with MICROS system and daily front office transactions.
• Ability to manage staffing, scheduling, and training.

Responsibilities

• Oversee daily front office and guest services operations.
• Recruit, train, schedule, coach, and supervise front office staff.
• Maintain staffing levels based on occupancy and demand.
• Collaborate with Housekeeping, Engineering, Sales, Revenue Management, Security, and F&B.
• Ensure accurate check-ins, checkouts, deposits, and payments.
• Resolve guest concerns with sound judgment and service recovery.

Skills

Front desk leadership

Staffing & scheduling

Guest service

MICROS system

Interdepartmental coordination

Tools

MICROS POS

Job description

Socket.dev in Santa Fe, NM is seeking a Front Office Manager to oversee daily front desk operations and guest services, ensuring friendly, professional service from arrival to departure.

You will recruit, train, schedule, coach, and supervise front office staff; manage staffing levels; handle MICROS transactions; resolve guest concerns; and coordinate with Housekeeping, Engineering, Sales, and F&B to optimize guest satisfaction.