Front Office Supervisor: Guest Experience Leader

loewshotels; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid sick days

Training & development

Tuition reimbursement

Pet insurance

Complimentary meals for team members

Team member hotel rates

Job summary

Loews Miami Beach Hotel seeks a Front Office Supervisor to lead our guest services team with confidence and care, acting as the heartbeat of the front desk and upholding Loews commitment to exceptional hospitality.

You will mentor staff, monitor guest feedback, coordinate with housekeeping, and deliver training to elevate performance while adhering to Loews standards in a vibrant Miami Beach setting.

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with a Property Management System, Opera preferred.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Prepare operational and guest experience reports for management review.
• May be required to work varying schedules to reflect business needs.

Skills

Natural Leader

Guest Experience Champion

Clear Communicator

Proactive Problem Solver

Organized Multitasker

Tools

Opera System

Job description

Loews Miami Beach Hotel seeks a Front Office Supervisor to lead our guest services team with confidence and care, acting as the heartbeat of the front desk and upholding Loews commitment to exceptional hospitality.

You will mentor staff, monitor guest feedback, coordinate with housekeeping, and deliver training to elevate performance while adhering to Loews standards in a vibrant Miami Beach setting.