Front Office Lead: Guest Experience & Ops

HEI Hotels; Reston (VA); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

401(k) with matching funds

Hotel room discounts

Job summary

The Westin Reston Heights in Reston, VA is seeking an Assistant Front Office Manager to support the front desk team and ensure exceptional guest service. You will assist in registrations, check-outs, and guest inquiries, maintaining brand standards and efficient operations.

Requirements include at least 1 year of front desk experience, a High School diploma, knowledge of PMS, and cash handling skills. HEI Hotels offers comprehensive benefits and growth opportunities.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent.
• Proficient with PMS systems and cash handling.
• Professional appearance and strong communication skills.

Responsibilities

• Assist with guest registrations and check-out procedures.
• Support guest services and telephone operations.
• Provide training and guidance to front desk staff.
• Monitor brand standards and budgetary controls.

Skills

Front desk experience

Cash handling

Excellent communication

Leadership ability

Education

High School diploma

Tools

PMS system

Job description

The Westin Reston Heights in Reston, VA is seeking an Assistant Front Office Manager to support the front desk team and ensure exceptional guest service. You will assist in registrations, check-outs, and guest inquiries, maintaining brand standards and efficient operations.

Requirements include at least 1 year of front desk experience, a High School diploma, knowledge of PMS, and cash handling skills. HEI Hotels offers comprehensive benefits and growth opportunities.