Front Office Supervisor - Growth, Perks & Hotel Discounts

Windsor Hospitality; Temecula (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

401(k) & Roth 401(k) Plans

Employee Assistance Program

Career Growth Opportunities

Paid Time Off

Paid Sick Leave

Hotel Discounts

Job summary

Windsor Hospitality is seeking a Front Office Supervisor for the Embassy Suites by Hilton in Temecula, CA. You will lead the front desk team, manage shifts, resolve guest issues, and coordinate with Maintenance and Housekeeping to ensure smooth check-in and check-out experiences.

Ideal candidates have frontline hospitality experience and a natural leadership presence, with a focus on guest service and operational excellence. We offer a competitive benefits package and career growth opportunities.

Qualifications

• Ability to read, interpret, and act on business records, financial reports, and statistical data.
• Mathematical skills to interpret financial information and assist with budget reporting.
• Ability to analyze and apply hotel operational policies and service standards.
• Knowledge of government regulations covering hotel business operations.
• Sound judgment; ability to make operational decisions based on facts, data, and experience.
• Strong interpersonal skills; ability to deal with guests, employees, and officials with tact and courtesy.
• 1 year of previous experience in the hospitality industry, preferably in the Front Office Department.

Responsibilities

• Assign duties and shifts to Front Office staff; observe performance to ensure adherence to hotel policies and established operating procedures.
• Confer and cooperate with other department heads to ensure coordination of hotel activities across all departments.
• Answer inquiries from guests and staff pertaining to hotel policies and services.
• Ensure smooth check-in and check-out experiences, positive guest interactions, and overall guest satisfaction.
• Work closely with Maintenance and Housekeeping teams to communicate room status, maintenance issues, and coordinate daily operations.
• Arrange for private telephone lines and other special guest services as requested.
• Monitor public areas; respond to disturbances and address guest concerns in a calm and professional manner.
• Assist with interviewing and hiring Front Office team members as needed.

Skills

Financial literacy

Budget reporting

Policy knowledge

Decision making

Guest service

Leadership

Hospitality experience

Job description

Windsor Hospitality is seeking a Front Office Supervisor for the Embassy Suites by Hilton in Temecula, CA. You will lead the front desk team, manage shifts, resolve guest issues, and coordinate with Maintenance and Housekeeping to ensure smooth check-in and check-out experiences.

Ideal candidates have frontline hospitality experience and a natural leadership presence, with a focus on guest service and operational excellence. We offer a competitive benefits package and career growth opportunities.