Front Office Supervisor

Peachtree Group; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in Washington is seeking a Front Office Supervisor to oversee guest services. This role involves supervising team members, ensuring smooth operations, and maintaining high customer satisfaction. The ideal candidate will have strong leadership skills and a commitment to excellent service. Peachtree Group offers a comprehensive benefits package including medical, dental, and a generous 401(k) match.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in supervising guest services teams.
• Ability to resolve customer complaints effectively.

Responsibilities

• Supervise daily shift processes and team adherence to procedures.
• Train and lead front desk staff to ensure quality operations.
• Address customer complaints promptly to maintain satisfaction.

Skills

Customer Service

Leadership

Problem Solving

Job description

Join to apply for the Front Office Supervisor role at Peachtree Group.

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. Responds professionally and courteously to guests by providing accurate and timely information and services.

1. Supervise daily shift processes: Ensure all team members adhere to standard operating procedures.
2. Train and lead the team: Direct work, resolve issues, and coach front desk staff to ensure quality operations.
3. Customer issue resolution: Address complaints and problems promptly to maintain high customer satisfaction.
4. Interdepartmental liaison: Build strong relationships, especially with housekeeping and reservations.
5. Cash handling: Control transactions and manage personal bank responsibilities as per hotel policies.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, along with a generous 401(k) match. We support work-life balance with Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other