Front Office Supervisor

PT Solutions Physical Therapy; Cockeysville (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in physical therapy is seeking a Front Office Supervisor to oversee daily operations and enhance staff performance. This role involves engaging with clients, managing schedules, and ensuring high-quality customer service. Join a team dedicated to professional development and a positive work environment, with benefits including competitive compensation and career progression opportunities.

Benefits

Competitive compensation

Performance-based incentives

Professional development

Fitness incentives

Insurance benefits

Employee assistance program

401k

Profit sharing

PTO with EIB accrual

Qualifications

• High School diploma or GED required.
• Strong interpersonal and communication skills.
• Ability to prioritize responsibilities in a fast-paced environment.

Responsibilities

• Supervise daily front office operations and staff performance.
• Monitor referral data and KPIs.
• Manage clinic front office labor, schedules, and PTO requests.

Skills

Communication

Organization

Customer Service

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Job description

As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position focuses on the clinic’s front office engagement, environment, and staff performance. Employees will share the mission and values of PT Solutions.

Success Looks Like

1. Ability to perform at or above budgeted metrics for visits and evaluations.
2. Works closely with Clinic Manager 1, Clinic Manager 2, and Senior Clinic Manager.
3. Partners with the Front Office Manager to open requisitions, interview, and hire PSCs to staff the clinic.
4. This position is front-facing, contributing to clinic volume.
5. Provides coaching focused on clinic front office performance, referral management, POC adherence, and customer service expectations.
6. Monitors referral data and KPIs.
7. Manages clinic front office labor, schedules, and PTO requests.
8. Participates in monthly 1:1 meetings with the Front Office Manager.
9. Communicates and collaborates effectively with insurance verification, authorization, and reimbursement/billing teams.
10. Performs other duties or special projects as assigned.

Benefits

• Competitive compensation with performance-based incentives.
• Fosters a positive work environment aligned with PT Solutions' core values.
• Offers professional development and career progression.
• Includes fitness incentives, insurance benefits, employee assistance program, 401k, profit sharing, and PTO with EIB accrual.

Experience & Skills

• High School diploma or GED required; submission of diploma for highest education level obtained.
• Keyboarding skills, with a preference for typing 45 words per minute.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Good organization skills and ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, and Windows-based applications.
• Excellent relationship-building skills.
• Understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles.
• Working knowledge of standard office equipment.
• Ability to prioritize responsibilities and handle crises in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.

Our Mission

At PT Solutions, we are committed to expanding access to quality care through industry-leading professional development, evidence-based clinical education, mentorship, and an APTA-accredited Orthopaedic Residency Program. Join us to shape the industry and make a lasting impact. Let’s go further together and transform care. Join the #PTSLife today!

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