Front Office Supervisor

Accor Hotels; Lincoln (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Accor Hotels is seeking a Front Office Supervisor to lead the front office team at Swissotel Corniche Park Towers in Doha. This role focuses on ensuring exceptional guest experiences, managing staff, and maintaining operational standards. Ideal candidates will have a strong background in hospitality, excellent communication skills, and a passion for customer service.

Qualifications

• 2-3 years of experience in hotel front office operations.
• At least 2 years in a supervisory role.
• Excellent written and verbal communication skills in English.

Responsibilities

• Manage and supervise front office staff to maintain high standards of guest satisfaction.
• Oversee check-in, check-out, and room change procedures.
• Handle guest complaints and inquiries promptly.

Skills

Customer Service

Leadership

Communication

Problem Solving

Organizational Skills

Tools

Hotel Management Software

Property Management Systems

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a professional and customer-focused Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha, Qatar. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.

• Manage and supervise front office staff to maintain high standards of guest satisfaction
• Oversee check-in, check-out, and room change procedures, ensuring accurate data entry into hotel systems
• Handle guest complaints, inquiries, and requests promptly and courteously
• Conduct shift briefings to communicate hotel activities and operational requirements
• Maintain cashier float and ensure accurate daily reporting of all financial transactions
• Implement and monitor standard reservation procedures
• Promote hotel services and loyalty programs to maximize revenue opportunities
• Ensure the front desk area is clean, organized, and presentable at all times
• Foster a collaborative work environment and mentor team members for professional growth
• Stay updated on industry trends and implement innovative practices to enhance guest experiences

Qualifications

• Minimum of 2-3 years of experience in hotel front office operations, with at least 2 years in a supervisory role
• Excellent written and verbal communication skills in English; knowledge of Arabic is a plus
• Strong leadership abilities with a proven track record of team management
• Proficiency in hotel management software and property management systems
• Exceptional customer service skills with a focus on guest satisfaction
• Ability to work effectively in a fast-paced, multicultural environment
• Strong problem-solving and decision-making skills
• Detail-oriented with excellent organizational and time management abilities
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of local culture and customs in Doha, Qatar
• Demonstrated ability to handle high-pressure situations with professionalism and composure

Additional Information

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.