Front Office Supervisor

Remington Hospitality; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Remington Hospitality is seeking a Front Office staff supervisor to ensure proper staffing levels and to oversee front desk operations. The role involves interviewing, hiring, training and scheduling front desk agents plus supervising PBX operators and concierge staff to maintain high guest service standards.

The candidate will understand all Front Office roles, perform duties when needed, manage MICROS transactions, handle discrepancy reports, and coordinate with Housekeeping and Engineering

Responsibilities

• Interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.