Operations Supervisor

Remington Hospitality; Parsippany-Troy Hills (NJ); On-site; USD 38,000 - 58,000; Full time

Job summary

Remington Hospitality in Parsippany, NJ is seeking a seasoned Front Office Supervisor to manage daily guest services at the hotel front desk. You will lead staffing, training, and scheduling of front desk agents, guest service aides, concierge staff, PBX operators, and housekeeping coordination.

Responsibilities include maintaining understanding of front office roles, performing duties as needed, operating the MICROS system, reviewing discrepancy reports, and liaising with Housekeeping and

Responsibilities

• Interview and hire front desk staff and supervisors.
• Schedule shifts and supervise daily front office operations.
• Operate MICROS system and manage daily transactions.
• Review AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on room status and maintenance requests.

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators and Housekeeping.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.