Front Office Manager

Remington Hospitality; Omaha (NE); On-site; USD 42,000 - 52,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Supervisor to ensure guest needs are anticipated and relationships are maintained at all times. You will greet and communicate cordially with guests and manage check-in/check-out processes.

You will also be responsible for staffing front desk operations, interviewing and training staff, and supervising PBX/concierge roles while ensuring MICROS system transactions are accurate and efficient.

Responsibilities

• Anticipate guest needs and maintain positive guest relations.
• Greet guests and check them in/out promptly and professionally.
• Ensure proper staffing, interviewing, hiring, supervising and scheduling front desk staff.
• Resolve guest complaints and manage the resolution process to ensure satisfaction.
• Operate MICROS system for daily transactions.

Skills

Guest relations

Customer service

Staff management

Communication

Tools

MICROS system

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.