Front Office Supervisor

SPIRE Hospitality; Orange (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Ein innovatives Unternehmen im Gastgewerbe sucht einen leidenschaftlichen Guest Services Supervisor, der die Kunst des exzellenten Kundenservice beherrscht. In dieser spannenden Rolle sind Sie dafür verantwortlich, Gäste vom Check-in bis zum Check-out zu betreuen und sicherzustellen, dass ihre Erfahrungen unvergesslich bleiben. Sie werden ein Team leiten, das sich der Schaffung nahtloser Erlebnisse verschrieben hat, und dabei helfen, die Standards für Service und Gastfreundschaft zu setzen. Wenn Sie eine Leidenschaft für den Gastgewerbesektor haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

401K Matching

Urlaubsprogramme

Hotelrabatte

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice und in der Aufsicht in Hotels.
• Grundkenntnisse in Mathematik für finanzielle Berechnungen.

Responsibilities

• Begrüßen Sie Gäste herzlich und bieten Sie außergewöhnlichen Service.
• Leiten Sie das Guest Services Team und fördern Sie die Kundenzufriedenheit.

Skills

Kundenservice

Multitasking

Analytische Fähigkeiten

Education

High School Diploma

Hotel- und Restaurantzertifizierung

Tools

MS Office Suite

Hotel PMS Systeme (OnQ)

Job description

Hotel Fera Anaheim
Hotel Fera Anaheim, a DoubleTree by Hilton
100 The City Drive S
Orange, CA 92868, USA

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We support our team with the necessary tools, opportunities, and growth prospects to excel in the hospitality industry.

We offer a comprehensive benefits package including earned wage access, medical, dental, vision, pet discounts, identity theft protection, legal support, flexible spending accounts, 401K matching, life and disability insurance, paid time off, wellness programs, hotel discounts, and more.

In this role, you'll warmly welcome guests and provide exceptional service throughout their stay. Your team is dedicated to guest satisfaction by creating seamless experiences from arrival to departure. Lead and inspire the Guest Services team to embody excellence, fostering repeat business and memorable guest experiences.

Essential Job Functions:

• Promote outstanding customer service by setting a positive example and consistently providing courteous service
• Respond promptly to guest questions and requests
• Foster strong working relationships within Guest Services and with other departments through effective communication
• Ensure a seamless and accurate check-in and check-out process
• Train new team members on guest service procedures and techniques
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push, or pull 10 lbs
• Stand, walk, and work in confined spaces as needed, maintaining visibility of guests

Qualifications:

• High school diploma or equivalent; hotel and restaurant certification preferred
• At least 2 years of guest services and supervisory experience in hotels or related fields
• Basic math skills for financial calculations
• Analytical skills to evaluate reservations and make informed decisions
• Proficiency with MS Office Suite (Outlook, Word, Excel); experience with hotel PMS systems like OnQ is a plus

Additional Qualifications:

• Any combination of education and experience equivalent to high school graduation
• Prior hospitality experience
• Additional language skills are advantageous

Licenses & Certifications:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer complies with federal employment laws and provides applicants with the necessary rights and notices.