Hotel Duty Manager

Placements24; United States; Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Performance bonuses

Accommodation assistance

Employee discounts

Professional development

George location lifestyle

Job summary

Placements24 is seeking a proactive Hotel Duty Manager to join a renowned hotel group in George. You will oversee daily operations across front desk, housekeeping, and F&B, ensuring seamless service and swift issue resolution during shifts.

You will work with department heads to maintain high guest service standards, supervise staff, and implement policies for efficiency. This role offers growth in a prestigious hotel group with a strong guest focus in a stunning Western Cape setting.

Qualifications

• Must have prior supervisory/management experience in hospitality.
• Ability to oversee front desk, housekeeping and F&B operations.
• Strong leadership and communication skills; able to stay calm under pressure.

Responsibilities

• Oversee the daily operations of the hotel, ensuring high standards of service delivery.
• Manage front desk, housekeeping, and food & beverage operations during shifts.
• Handle guest inquiries, complaints, and ensure prompt and satisfactory resolution.
• Supervise and coordinate hotel staff, providing guidance and support.
• Implement and monitor hotel policies and procedures for operational efficiency.
• Conduct regular inspections to ensure safety, security, and cleanliness standards are met.

Skills

Supervisory experience

Operational management

Guest service oriented

Leadership

Communication skills

Tools

Hotel Management Software (PMS)

Job description

About the Role

Our client is seeking a proactive and detail-oriented Hotel Duty Manager to join their team in the beautiful city of George . This role is crucial for ensuring seamless daily operations across all hotel departments, maintaining high standards of guest service, and handling operational challenges as they arise. You will be the primary point of contact for operational matters during your shifts, working closely with department heads to deliver an exceptional guest experience. This position offers a fantastic opportunity to grow within a reputable hotel group located in the scenic Western Cape.

Key Responsibilities

• Oversee the daily operations of the hotel, ensuring high standards of service delivery.
• Manage front desk, housekeeping, and food & beverage operations during shifts.
• Handle guest inquiries, complaints, and ensure prompt and satisfactory resolution.
• Supervise and coordinate hotel staff, providing guidance and support.
• Implement and monitor hotel policies and procedures for operational efficiency.
• Conduct regular inspections to ensure safety, security, and cleanliness standards are met.

Requirements

• Previous experience in a supervisory or management role within the hotel industry.
• Strong understanding of hotel operations, including front office, housekeeping, and F&B.
• Excellent leadership, problem-solving, and communication skills.
• Ability to remain calm and effective under pressure in a hybrid operational environment.
• Proficiency in hotel management software.
• Commitment to providing exceptional guest service.

Benefits

• Competitive salary package with potential for performance bonuses.
• Accommodation assistance may be provided.
• Employee discounts on hotel stays and services.
• Professional development opportunities within a growing hotel chain.
• Work in a stunning location in George , offering a great lifestyle.