Front Desk Agent

Galt House Hotel; Louisville (KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Vision insurance

Free meal

Free gym access

Job summary

A hospitality organization in Louisville is looking for a front desk attendant to provide excellent customer service and manage guest check-ins and check-outs. The successful candidate will have at least 2 years of customer service experience. Responsibilities include maintaining guest relations, processing payments, and coordinating with housekeeping. The position offers a comprehensive benefits package including health insurance and a 401k plan.

Qualifications

• 2 years of customer service experience, preferably in hospitality.
• Ability to communicate clearly and effectively with guests.
• Ability to use a property management system and point of sales system.
• Professional telephone etiquette and office skills.
• Excellent oral and written communication skills.
• Fluency in English; foreign language experience preferred.
• Ability to use property management and POS systems.
• Typing proficiency and basic sales skills.

Responsibilities

• Process all guest check-ins and check-outs efficiently.
• Maintain positive guest relations at all times.
• Communicate pertinent guest information to designated departments.
• Clear departures in computer system.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Accept and record wake-up call requests; deliver to PBX.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Assist PBX with switchboard duties
• Assist with Reservations calls. Handle all Reservation calls after p.m.; process, record and follow up any details relative to such.
• Provide Concierge service when no Concierge is available.
• Assist in other Front Desk areas as assigned.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Other duties as assigned

Skills

Customer service

Professional telephone etiquette

Basic computer skills

Fluency in English

Problem-solving

Excellent communication skills

Typing

Cash handling

Teamwork

Education

High School Diploma or GED

Tools

POS system

Property management system

Job description

Employee Perks

Same Day Pay Access, FREE Parking (˜$105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the following month, Development and Opportunity for Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more.

Apply now for more details!

The Galt House Hotel is growing and we are searching our 1st and 2nd shift front desk attendant opportunities to provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will be responsible for checking guests in and out of their rooms and resolving any issues that arise in a tactful and thoughtful manner.

Apply today and come be a part of this amazing organization and our dynamic team!

Requirements for the front desk attendant

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment; activate/reissue room keys; document exceptions
• Verify and/or adjust billing for guests
• Clear departures in computer system
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at beginning and end of shift
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Accept and record wake-up call requests; deliver to PBX
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Assist PBX with switchboard duties
• Assist with Reservations calls. Handle all Reservation calls after p.m.; process, record and follow up any details relative to such.
• Provide Concierge service when no Concierge is available.
• Assist in other Front Desk areas as assigned.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Promote positive guest relations to all individuals approaching the Front Desk
• Other duties as assigned

Qualifications for the front desk attendant

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Fluency in English with preferred experience in a foreign language
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to type proficiently
• Ability to suggestively sale
• Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

Job Type: Full-time

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types

• Commission pay

Ability to commute/relocate

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)

Education

• High school or equivalent (Required)

Experience

• Customer service: 1 year (Required)
• Hospitality: 1 year (Preferred)

Language

• English (Required)

Shift availability

• Day Shift (Preferred)
• Night Shift (Preferred)

Job Types

• Full-time
• Part-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule

• Evening shift
• Morning shift

Work Location

• In person