Guest Services Front Desk Agent

aljsco; Louisville (KY); On-site; USD 17,908 - 27,552; Full time

Benefits offered by this job

Same Day Pay

Free Parking

Free Meal

TARC Reimbursement

Onsite Gym

Hotel Discounts

401K match

Paid Time Off

Health Insurance

Growth Opportunities

Local Discounts

Job summary

The Galt House Hotel in Louisville, KY is hiring Front Desk Attendants to provide outstanding guest service, check guests in and out, and resolve issues with tact.

The role requires a high school diploma and strong communications; training is provided. Benefits include medical and 401k, and opportunities for growth.

Qualifications

• High School Diploma or GED.
• 2 years of customer service experience in hospitality.
• Basic computer and math skills.
• Professional telephone etiquette and office skills.
• Excellent verbal and written communications.
• Fluency in English; foreign language experience preferred.
• Ability to use property management and POS systems.
• Ability to type proficiently.
• Ability to upsell services.
• Strong problem-solving and guest rapport skills.

Responsibilities

• Process guest check-ins/check-outs, room assignments, and change requests.
• Secure payment, activate/reissue keys, document exceptions.
• Verify/bill guests; clear departures in system.
• Coordinate with Housekeeping on room status and guest concerns.
• Assist PBX with switchboard duties and Reservations calls.
• Provide Concierge service when needed and assist in other Front Desk areas.
• Maintain knowledge of policies, procedures, and standards.
• Resolve guest complaints and ensure satisfaction.
• Monitor cleanliness and organization of work areas.

Skills

Customer service

Hospitality

English fluency

Communication

Typing

MS Office

Problem solving

Education

High School Diploma or GED

Job description

Employee Perks!

Same Day Pay Access, FREE Parking (˜$105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity for Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more. Apply now for more details!

The Galt House Hotel is growing and we are searching our 1st and 2nd shift front desk attendant opportunities to provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will be responsible for checking guests in and out of their rooms and resolving any issues that arise in a tactful and thoughtful manner.

Apply today and come be a part of this amazing organization and our dynamic team!

Requirements for the front desk attendant:

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment; activate/reissue room keys; document exceptions
• Verify and/or adjust billing for guests
• Clear departures in computer system
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at beginning and end of shift
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Accept and record wake-up call requests; deliver to PBX
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Assist PBX with switchboard duties
• Assist with Reservations calls. Handle all Reservation calls after p.m.; process, record and follow up any details relative to such.
• Provide Concierge service when no Concierge is available.
• Assist in other Front Desk areas as assigned.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Promote positive guest relations to all individuals approaching the Front Desk
• Other duties as assigned

Qualifications for the front desk attendant:

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Fluency in English with preferred experience in a foreign language
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to type proficiently
• Ability to suggestively sale
• Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

Job Type: Full-time

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Hospitality: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Evening shift
• Morning shift

Ability to Commute:

• Louisville, KY 40202 (Required)

Ability to Relocate:

• Louisville, KY 40202: Relocate before starting work (Required)

Work Location: In person