Front Office Supervisor

The Scarlet Hotel, Lincoln, a Tribute Portfolio Hotel; Lincoln (NE); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading boutique hotel in Lincoln, Nebraska, as a Front Desk Supervisor. You will lead a dynamic team to deliver exceptional guest service and ensure smooth operations. This role offers opportunities for growth in a vibrant hospitality culture.

Benefits

Medical coverage

Dental & vision insurance

24/7 Teledoc service

Free medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401(k) match

Qualifications

• Minimum six months of front desk experience required.
• Effective communication skills with public and team members.

Responsibilities

• Supervise front desk operations, including check-in and check-out.
• Lead and motivate the front desk team to provide outstanding customer service.
• Train and onboard new front desk staff.

Skills

Communication

Leadership

Customer Service

Cash Handling

Computer Skills

Education

High School diploma or G.E.D.

Job description

Join Our Team at The Scarlet, A Tribute Portfolio Hotel

Located in Lincoln, Nebraska, The Scarlet offers a unique boutique hotel experience with vibrant design, exceptional guest service, and inspiring event spaces. We are seeking energetic, service-driven individuals passionate about creating memorable moments and advancing their hospitality careers in a culture of teamwork, creativity, and excellence. Apply today and be part of something extraordinary!

Overview

We are looking for a dynamic, customer-focused professional to join us as a Front Desk Supervisor. In this role, you will lead our front desk team to deliver exceptional guest service, ensuring smooth operations and memorable guest experiences. If you have high energy, enthusiasm, and strong leadership skills, this is your opportunity to grow with us.

Key Responsibilities

1. Supervise front desk operations, including check-in, check-out, and guest services
2. Lead and motivate the front desk team to provide outstanding customer service
3. Handle guest inquiries, concerns, and special requests professionally and efficiently
4. Train and onboard new front desk staff
5. Ensure accuracy of guest reservations and billing
6. Collaborate with other departments to resolve guest issues and improve experiences
7. Maintain a clean and organized front desk area
8. Ensure compliance with hotel policies and procedures

Qualifications

• Prior cash handling experience
• High School diploma or G.E.D.
• Effective communication skills with the public and team members
• Fluent in English (reading, writing, speaking)
• Minimum six months of front desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

Davidson Hospitality Group offers a comprehensive benefits package, including:

• Multiple tiers of medical coverage
• Dental & vision insurance
• 24/7 Teledoc service
• Free medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, holidays)
• 401(k) match

Join us at Davidson Hospitality, where your career is part of a larger mission to redefine quality hospitality. We are an equal opportunity employer and a drug-free workplace, participating in E-Verify. Pre-employment drug testing and background checks are required.