Front Office Supervisor

Spirehotels; Village of Lake Placid (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

High Peaks Resort, managed by Spire Hospitality, seeks a dedicated Guest Services team member to ensure exceptional guest experiences. This full-time role involves welcoming guests, optimizing check-in/check-out processes, and fostering strong relationships within the team. Ideal candidates will have a high school diploma, relevant experience, and strong customer service skills.

Benefits

Medical, dental, and vision insurance

401K matching

Paid time off

Hotel discounts

Qualifications

• 2 years' combined experience in guest services and supervisory experience preferred.
• Basic mathematical skills for financial reporting.
• Effective analytical skills for evaluating reservations.

Responsibilities

• Promote exceptional customer service and set a positive example.
• Respond promptly to guest questions and requests.
• Optimize the guest check-in and check-out process.

Skills

Customer Service

Multitasking

Communication

Analytical Skills

Education

High school diploma or its equivalent

Hotel and Restaurant Certification

Tools

MS Suite-Outlook

MS Word

MS Excel

Hotel PMS systems (e.g., OPERA, OnQ)

Job description

Lake Placid
High Peaks Resort
2384 Saranac Ave
Lake Placid, NY 12946, USA

Lake Placid
High Peaks Resort
2384 Saranac Ave
Lake Placid, NY 12946, USA

Seeking a resort experience that brings adventure to your stay? High Peaks Resort is the Lake Placid resort you've been waiting for: family-friendly, a great value, right in the thick of everything you come to the Adirondacks to enjoy – the lake, the mountains, the vibrancy of downtown. And we're close enough to nearby attractions such as the Olympic Center or The Wild Center in Tupper Lake that once you're here, you can easily enjoy the best of the Lake Placid region.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.