Front Office Supervisor

The company name is "The Westin Washington Dulles Airport".; Herndon (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for an experienced Front Office Supervisor to lead their hotel team. This role involves ensuring outstanding guest service and efficient operations at the Front Desk. With a focus on leadership and teamwork, you will prepare work schedules, supervise staff, and maintain service excellence. The ideal candidate will have a background in hotel management and a passion for hospitality. Join a dynamic team offering competitive pay and a range of benefits, including health insurance and employee discounts, in a vibrant work environment.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401k Plan

Employee Discounts

Qualifications

• 2-3 years of hotel management or supervisory experience required.
• Experience in a brand hotel, preferably Marriott.

Responsibilities

• Oversee guest service and maintain efficient Front Desk operations.
• Prepare work schedules based on occupancy forecasts.
• Supervise front desk, bell, and shuttle drivers.

Skills

Guest Service Management

Leadership Skills

Customer Service

Scheduling

Education

Associates in Hospitality Management

College Degree in Hotel Administration

Job description

The Westin Washington Dulles Airport
2520 Wasser Terrace
Herndon, VA 20171, USA

Description

Westin Washington Dulles Airport is seeking an experienced Front Office Supervisor for their hotel. Competitive starting pay rate based on experience. Must have open availability, including holidays and weekends. Company benefits include health insurance, vision, dental, 401k, employee discounts, and much more.

Essential Job Functions

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day to day activities of front desk, bell, and shuttle drivers.
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
• Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
• Confers closely with FOM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.

Experience/Education
College degree in Hotel Administration; 2‐3 years hotel management/supervisory experience or equivalent combination of education and experience.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

Required

Associates or better in Hospitality and Resort Management or related field.

Experience

Required

2 years:

2 years:

Previous experience as a Front Desk Supervisor or Front Desk Agent in a brand hotel, Marriott preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.