Front Office Supervisor

Chartwell Hospitality; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Supervisor to elevate front desk operations. This role involves leading a diverse team, ensuring operational excellence, and fostering a positive work environment. You will be responsible for scheduling, training on the FOSSE system, and maintaining high guest relations. The ideal candidate will possess excellent communication and problem-solving skills, along with a valid driver's license. Join this dynamic team and contribute to a culture of professional growth and development while enjoying various benefits, including travel discounts and comprehensive health plans.

Benefits

Medical

Dental

Vision

Life and AD&D

Voluntary Life

Supplemental Benefits

Long/Short Term Disability

401-K

Professional Growth and Development Opportunities

Travel Discounts

Qualifications

• Experience in front desk operations at a high level is essential.
• Must have trained in Marriott properties previously.

Responsibilities

• Oversee scheduling and performance of the front desk team.
• Create an engaging environment for team motivation and growth.

Skills

FOSSE

Verbal Communication

Listening Skills

Problem-Solving

Interpersonal Skills

Time Management

Guest Relation Skills

Adaptability

Enthusiasm

Valid Driver's License

Job description

Have you performed front desk operations at a high level, and are looking to take your career to the next step?

As a Front Desk Supervisor, you will:

• Oversee scheduling of the front desk team.
• Create an engaging environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, empowering, and coaching throughout the employment lifecycle.
• Keep a pulse on operational performance and hold the team accountable for performance.
• Be available to work any shift: morning, night, or audit if needed.
• Have the flexibility to cover the desk in the event of a last-minute absence.
• Must be able to work weekends and holidays.
• Train the team on FOSSE, our front office system.

Necessary Skills and Attributes

• MUST know FOSSE.
• Have trained in Marriott properties in the past.
• Excellent verbal, comprehension, listening, and problem-solving skills.
• Interpersonal and time management skills.
• Adaptability and enthusiasm.
• Guest relation skills.
• Valid driver's license.

Fundamentals

You must be able to deal with difficult situations and people while exhibiting a consistent level of professionalism. You will regularly use a computer and different software. Occasionally, you will have to lift or move up to 25 pounds.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands or fingers, or feel objects, tools, or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Benefits

• Medical
• Dental
• Vision
• Life and AD&D
• Voluntary Life
• Supplemental Benefits
• Long/Short Term Disability
• 401-K
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts