Front Office Supervisor

The Unbound Collection by Hyatt; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel in Kansas City is seeking a Front Office Supervisor to enhance guest experiences through strong leadership and communication. The role involves managing front desk operations, ensuring guest satisfaction, and training staff. With a focus on hospitality, the supervisor will play a crucial role in maintaining high service standards in a vibrant hotel environment.

Benefits

Free room nights

Discounted rates

Medical, Dental, Vision insurance

Life and Disability Insurance

401K with company match

Paid Time Off

Employee Stock Purchase Plan

Tuition Reimbursement

Discounted parking

Qualifications

• 1 year of Front Office experience in a lifestyle or boutique hotel preferred.
• Strong desire to satisfy guest needs in a fast-paced environment.

Responsibilities

• Processing payments and responding to guest inquiries.
• Coaching, directing, training, and scheduling staff.
• Managing front desk operations when needed.

Skills

Leadership

Communication

Guest Service

Education

1 year of Front Office experience

Tools

Opera

Outlook

Word

Excel

Job description

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Summary

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel + Leisure, and Kansas City’s newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city’s best nightlife, restaurants, and shopping.

Organization - Hotel Kansas City

In addition to the hotel's 144 guest rooms, the property features the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that foster mingling among locals and guests. For event-oriented guests, there is 20,000 square feet of meeting space, including historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Front Office Supervisor must possess strong leadership, communication, and relationship skills. They support senior leadership by developing and assuming management responsibilities. This role involves coaching, directing, training, and scheduling staff. The supervisor leads front desk agents responsible for guest registration and communication of hotel services and promotions. This highly visible role directly impacts the guest experience, involving tasks such as:

• Processing payments and responding to guest inquiries
• Ensuring compliance with company policies and procedures
• Performing all Front Office tasks
• Knowing product details, amenities, and brand standards
• Acting as manager on duty and managing front desk operations when needed
• Meeting or exceeding guest satisfaction metrics
• Performing additional duties as assigned

Qualifications

• 1 year of Front Office experience in a lifestyle or boutique hotel preferred
• Opera experience preferred
• Strong desire to satisfy guest needs in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to stand for long periods
• Flexible schedule, including nights and weekends
• Experience in VIP guest service and familiarity with Outlook, Word, Excel

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefits

• Free room nights, discounted rates, and Friends & Family rates
• Medical, Dental, Vision insurance after 30 days
• Life and Disability Insurance
• 401K with company match
• Paid Time Off and Family Bonding Time
• Employee Stock Purchase Plan
• Retail discounts at various stores
• Tuition Reimbursement
• Discounted parking

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality