Front Office Supervisor

Hyatt Hotels; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel in Kansas City is seeking a Front Office Supervisor to support senior leadership and manage front desk operations. This role requires strong leadership and communication skills, as well as a commitment to guest satisfaction. The ideal candidate will have experience in a lifestyle or boutique hotel and be able to work a flexible schedule. The position offers a vibrant work environment with opportunities for growth and excellent benefits.

Benefits

Free room nights

Discounted and Friends & Family Room Rates

Medical, Prescription, Dental and Vision Insurance

Life and Disability Insurance

401K with company match

Generous Paid Time Off

Paid Family Bonding Time and Adoption Assistance

Employee Stock Purchase Plan

Discounts at various retailers

Tuition Reimbursement program

Discounted parking

Qualifications

• 1 year of Front Office experience in a lifestyle or boutique hotel preferred.
• Ability to work a flexible schedule, all shifts, including night audit if needed.

Responsibilities

• Lead other associates by coaching and giving direction.
• Process forms of payment and respond to guest inquiries.
• Act as manager on duty for hotel and manage front desk operations.

Skills

Leadership

Communication

Relationship Skills

Tools

Opera

Outlook

Excel

Job description

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel + Leisure, and Kansas City’s newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city’s best nightlife, restaurants, and shopping.

In addition to the hotel's 144 guest rooms are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Front Office Supervisor must possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, and scheduling. In addition, Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include:

• Processing forms of payment and responding to guest inquiries.
• Maintaining complete knowledge and ensure compliance of company policies and standard operating procedures.
• Ability to perform all Front Office related tasks
• Having a thorough knowledge of product, including room types, amenities, services and brand standards
• Acting as manager on duty for hotel and manages front desk operations when needed
• Meeting or exceeding hotel guest satisfaction measures
• Other duties as requested by management

• 1 year of Front Office experience in a lifestyle or boutique hotel preferred.
• Opera experience preferred.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work a flexible schedule, all shifts, including night audit if needed.
• Availability to work evenings and weekends required.
• VIP experiences by anticipating the guest needs.
• Familiar in all aspects of computer systems of Outlook, Outlook 365 word, excel.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer excellent benefits!

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance at 30 days!
• Life and Disability Insurance
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
• Tuition Reimbursement program
• Discounted parking