Front Office Supervisor

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel in Kansas City is seeking a Front Office Supervisor to enhance guest experiences through strong leadership and communication skills. This role involves managing front desk operations, training staff, and ensuring compliance with hotel standards. Ideal candidates will have previous Front Office experience and a passion for customer service. Excellent benefits, including free room nights and medical insurance, are offered.

Benefits

Free room nights

Discounted rates

Medical, Prescription, Dental, and Vision Insurance

Life and Disability Insurance

401K with company match

Generous Paid Time Off

Employee Stock Purchase Plan

Discounts at various retailers

Qualifications

• At least 1 year of Front Office experience preferred.
• Refined verbal and written communication skills.
• Ability to stand for long periods.

Responsibilities

• Lead associates by coaching and giving direction.
• Process forms of payment and respond to guest inquiries.
• Act as manager on duty for the hotel.

Skills

Leadership

Communication

Customer Service

Flexibility

Tools

Outlook

Word

Excel

Job description

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel + Leisure, and Kansas City’s newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets.

Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city’s best nightlife, restaurants, and shopping.

In addition to the hotel's 144 guest rooms, there are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event-minded guests, there will be 20,000 square feet of meeting space, including impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Front Office Supervisor must possess strong leadership, communication, and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction, and may include training and scheduling. Additionally, Front Office Supervisors lead the agents responsible for the guest registration process and communication of hotel services and promotions. This highly visible role offers opportunities for casual conversation and has a direct impact on creating the guest experience. Other duties may include:

• Processing forms of payment and responding to guest inquiries.
• Maintaining complete knowledge and ensuring compliance with company policies and standard operating procedures.
• Performing all Front Office related tasks.
• Having thorough knowledge of products, including room types, amenities, services, and brand standards.
• Acting as manager on duty for the hotel and managing front desk operations when needed.
• Meeting or exceeding hotel guest satisfaction measures.
• Other duties as requested by management.

Qualifications

• At least 1 year of Front Office experience in a lifestyle or boutique hotel preferred.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• Flexibility to work all shifts, including night audit if needed.
• Availability to work evenings and weekends.
• Experience in anticipating guest needs to provide VIP experiences.
• Familiarity with computer systems including Outlook, Outlook 365, Word, and Excel.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We offer excellent benefits!

• Free room nights, discounted rates, and Friends & Family Room Rates.
• Medical, Prescription, Dental, and Vision Insurance available after 30 days.
• Life and Disability Insurance.
• 401K with company match.
• Generous Paid Time Off.
• Paid Family Bonding Time and Adoption Assistance.
• Employee Stock Purchase Plan.
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more!