FRONT OFFICE SUPERVISOR

Crescent Hotels & Resorts; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Supervisor to oversee the Front Desk operations, ensuring optimal guest satisfaction and team performance. The role involves managing staff, addressing guest needs, and maintaining high service standards. Ideal candidates will possess strong communication skills and hotel experience.

Benefits

Sign-On Bonus of $500

Qualifications

• Must communicate effectively in English.
• Hotel front desk experience required.

Responsibilities

• Supervise daily operations of the Front Desk staff.
• Respond to guest requests and resolve issues.
• Implement company programs and maximize revenues.

Skills

Communication

Team Player

Problem Solving

Job description

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• $500 Sign On Bonus will be paid out after successfully completing 30 days of service

Description

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Respond to guest’s special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure high-quality service and hospitality.
• Supervise the Guest Service Agents.
• Remain calm and alert during emergency situations or heavy hotel activity, serving as a role model. Resolve customer issues through thorough research and effective solutions. Make decisions based on experience and good judgment, revising approaches as needed. Authorize revenue allowances to resolve problems after exploring other options.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Required Skills And Abilities

Must communicate effectively in English. Possess a self-starting personality with an even disposition. Maintain a professional appearance and manner. Able to communicate well with guests. Willing to assist coworkers and be a team player. Capable of dealing with customers patiently and tactfully, especially in conflict situations. Basic math skills and proficiency with computers. Ability to stand, walk, and perform duties at the front desk. Able to observe emergency signs. Good verbal and written communication skills. Ability to build effective relationships with staff and guests. The normal shift is 3:00 PM to 11:00 PM with hotel front desk experience.

Performance Standards

Customer Satisfaction

Providing positive interactions and professional service to ensure guest satisfaction. Every staff member is a guest relations ambassador.

Work Habits

Meet and exceed hotel standards in work procedures, dress, grooming, punctuality, and attendance. Be adaptable, willing to learn, and capable of solving routine problems.

Safety & Security

Adhere to hotel security policies, especially regarding key control, lifting, chemicals, and reporting hazards.

This description covers core duties and is subject to change. It does not constitute an employment contract; employment remains at-will.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities