Front Office Supervisor

Conway Regional Health System; Arkansas; On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider in Arkansas seeks a Customer Service Supervisor to oversee clinic operations, enhance front office efficiency, and ensure optimal patient scheduling and service delivery. Ideal candidates will possess strong communication skills and the ability to thrive in a busy environment.

Qualifications

• Bachelor’s Degree preferred, High School Graduate.
• Supervisor experience required.

Responsibilities

• Supervises Customer Service Representatives in clinic setting.
• Monitors over-the-counter collections and scheduling of clinic patients.

Skills

Customer Oriented

Excellent Verbal and Written Communication Skills

Basic Computer Skills

Ability to Multitask

Ability to Handle a Busy and Stressful Environment

Education

Bachelor’s Degree

High School Graduate

Job description

Overview

Directly responsible for the supervision of the Customer Service Representatives in the clinic setting. Maintains oversight of front office efficiency initiatives and identifies areas of performance improvement opportunity. Monitors over-the-counter collections and reports findings to the clinic Practice Manager. Ensures appropriate scheduling of clinic patients for treatment, processing patients’ demographic, insurance, and financial information, and coordinating with nursing staff and physicians to provide efficient services to patients of the Conway Regional Health System clinics within the physician enterprise.

Qualifications

Bachelor’s Degree Preferred

High School Graduate

Customer Oriented

Excellent Verbal and Written Communication Skills

Basic Computer Skills

Supervisor Experience

Ability to Multitask

Ability to Handle a Busy and Stressful Environment.