Front Office Supervisor

Omni Hotels & Resorts; Chicago (IL); On-site; Full time

Job summary

Join a leading hotel as a Front Office Supervisor in the heart of Chicago. This role involves managing front desk operations, ensuring guest satisfaction, and training staff. Enjoy a dynamic work environment with comprehensive benefits and opportunities for growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Maternity Leave

401k

Paid Holidays

Discounted Parking

Corporate Discounts

Continued Education Opportunities

Qualifications

• Previous front desk and supervisory experience preferred.
• Ability to lift, pull, push, carry up to 50 lbs.
• Willingness to work nights, holidays, and weekends.

Responsibilities

• Ensure all Omni policies and standards are met.
• Train, develop and motivate staff.
• Run the desk in the absence of the Manager.

Skills

Customer Service

Cash Handling

Tools

Opera

Synergy

Key Card Systems

Job description

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Chicago Hotel

Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire the best to ensure we continue our longstanding tradition.

Location

Chicago Hotel

Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire the best to ensure we continue our longstanding tradition.

Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

The role of the Front Office Supervisor is to work in Front Desk and Guest Services areas to ensure all Omni policies, procedures, and standards are met as well as train, develop and motivate staff.

Salary for this position: $27.95/hour

Upon meeting eligibility requirements, Full Time Associates at Omni Chicago Hotel are entitled to benefits including Medical, Dental, Vision, Paid Maternity Leave, Pre-Tax Commuter Program, 401k, and paid holidays and leave accruals.

Additional associate benefits include discounts at the restaurant, use of hotel fitness center, discounted parking, rates at other Omni properties, corporate discounts, continued education opportunities, and more.

Responsibilities

• Thoroughly understand all check-in policies and procedures.
• Experience with various guest scenarios.
• Familiar with all technical equipment related to the Front Desk.
• Knowledge of all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Train new associates.
• Be familiar with shift checklists and run the desk in the absence of the Manager.
• Perform rooms control duties.
• Broad knowledge of Opera, Synergy, and Key Card systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Responsible for covering MOD shifts.

Qualifications

• High propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods.
• Previous front desk experience preferred.
• Previous supervisory experience preferred.
• May require overnight shifts.
• Willingness to work nights, holidays, and weekends.
• Ability to lift, pull, push, carry up to 50 lbs without assistance.