Front Office Supervisor

Driftwood Hospitality Management; Chapel Hill (NC); On-site; USD 39,000 - 44,000; Full time

Job summary

Join a forward-thinking company as a Front Office Supervisor, where your leadership will shape guest experiences and drive operational excellence. In this pivotal role, you will oversee the Front Office team, ensuring impeccable service while managing daily revenue and expenses. With a focus on developing a motivated workforce, you will lead by example, fostering an environment of growth and collaboration. This dynamic position offers a chance to make a significant impact in the hospitality industry, all while enjoying a range of attractive benefits and a supportive workplace culture. If you are passionate about hospitality and ready to take the next step in your career, this opportunity is for you.

Benefits

Free employee lunch

Marriott and Driftwood Room Discounts

401(k)

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• 2-3 years in a related hotel company position required.
• Experience in hospitality industry and supervisory roles expected.

Responsibilities

• Oversee Front Office operations to ensure guest satisfaction and efficiency.
• Manage staff performance and create a motivating work environment.

Skills

Verbal and written communication skills

Leadership and team management

Problem-solving

Cash handling and transaction management

Education

Four-year college degree or equivalent experience

Tools

Microsoft Office

Excel

General office equipment

Job description

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Direct message the job poster from Driftwood Hospitality Management

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

You’re the supervisor for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as the Front Office Supervisor!

Schedule: Potential shifts: 8am-4pm, 4pm-12am and may have to fill in for night audit 12am-8am.

Pay: $39,520.00 - $43,680.00 annually

As Front Office Supervisor, you will:

• Oversee and supervise the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits include:

• Free employee lunch
• Marriott and Driftwood Room Discounts
• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative and Other

Industries

• Hospitality