Front Office Supervisor

Marriott Raleigh Durham Research Triangle Park; Durham (NC); On-site; USD 39,000 - 44,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to lead a dynamic team in providing exceptional guest service. In this pivotal role, you will ensure smooth operations, manage staff effectively, and maintain a keen eye on revenue and expenses. Your leadership will foster a motivated environment where employees thrive, and guest needs are met with graciousness. This position offers a chance to make a significant impact in a vibrant hospitality setting, perfect for someone with a passion for service and a knack for problem-solving. Join a company that values initiative and excellence in the hospitality industry.

Benefits

Free employee lunch

Marriott and Driftwood Room Discounts

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Employee Food and Beverage Discounts

Qualifications

• 2-3 years in a related hotel company position required.
• Discipline-specific hospitality industry knowledge expected.

Responsibilities

• Oversee Front Office operations and ensure guest satisfaction.
• Manage staff and create a motivating environment for team.

Skills

Verbal and written communication skills

Supervisory skills

Problem-solving skills

Cash handling

Microsoft Office proficiency

Excel proficiency

Education

Four-year college degree

Equivalent education or experience

Tools

Cash register operation

General office equipment

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

You’re the supervisor for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as the Front Office Supervisor!

Schedule: Potential shifts: 8am-4pm, 4pm-12am and may have to fill in for night audit 12am-8am

Pay: $39,520 - $43,680 annually

Available: Nights/weekends etc

As Front Office Supervisor, you will:

• Oversee and supervise the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.

Fundamentals:

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

• Free employee lunch
• Marriott and Driftwood Room Discounts
• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.