Front Office Supervisor

Hyatt Hotels Corporation; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Supervisor in Austin to lead guest services on the front desk, ensuring seamless guest registration and promotions communication. You will supervise a team, coach staff, and manage shifts to deliver exceptional service.

The role requires leadership, strong communication, and the ability to handle scheduling and payroll as needed. Hotel experience and flexible availability including nights and weekends are preferred.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Hotel Front Office operations.
• Flexible schedule availability that includes nights, weekends and holidays.
• Previous leadership experience preferred.
• Hotel experience required.

Responsibilities

• Lead guest registration and communicate hotel services.
• Coach front desk agents and oversee service quality.
• Open and close front office operations.
• Process payments and respond to guest inquiries.
• Plan shifts, training and payroll as needed.

Skills

Verbal and written communication

Guest service mindset

Front Office operations

Leadership experience

Flexible schedule

Stamina / Physical endurance

Hotel experience

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This role will involve exposure to managerial responsibilities, including leading shifts as well as opening and closing operations.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Hotel Front Office operations.
• Flexible schedule availability that includes nights, weekends and holidays.
• Previous leadership experience preferred.
• Hotel experience required.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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