Front Office Supervisor

Peachtree Group; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to lead a dedicated guest services team. This role is crucial for ensuring smooth operations and delivering exceptional customer satisfaction. As a supervisor, you will train and guide team members, resolve customer issues, and maintain high service standards. The company offers a comprehensive benefits package, including medical, dental, and a generous retirement plan, fostering a supportive work environment that values work-life balance. If you are passionate about customer service and team leadership, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in supervising guest services and ensuring customer satisfaction.
• Strong leadership skills to train and direct front desk team members.

Responsibilities

• Supervise daily shift processes and ensure adherence to standards.
• Resolve customer issues efficiently to maintain satisfaction.

Skills

Customer Service

Team Leadership

Problem Solving

Communication

Job description

Join to apply for the Front Office Supervisor role at Peachtree Group.

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

Responsibilities:

1. Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
2. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
3. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
4. Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
5. Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other