Front Office Supervisor

Hilton Atlanta Perimeter; Atlanta (GA); On-site; USD 35,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading hotel as a Front Office Supervisor, where you'll play a crucial role in ensuring exceptional guest experiences. This position offers a unique opportunity to lead a team, oversee daily operations, and enhance service quality. You'll be responsible for training staff, resolving guest issues, and maintaining high standards of service. If you're passionate about hospitality and ready to take your career to the next level, this role is perfect for you. Embrace the chance to grow in a vibrant environment that values teamwork and excellence.

Qualifications

• Associate's Degree or equivalent experience required.
• Knowledge of Front Office procedures is essential.

Responsibilities

• Supervise Front Office staff to ensure quality guest service.
• Assist in training and development of front office employees.
• Handle guest complaints and maintain records.

Skills

Guest Service

Supervisory Skills

Front Office Operations

Training and Development

Conflict Resolution

Education

Associate's Degree

Related Experience

Tools

ONQ System

Reservations System

Job description

Join our dynamic team at Hilton Atlanta Perimeter Center as a Front Office Supervisor. Embrace this incredible chance by applying today and embarking on a fulfilling career journey with us.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis.
2. Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service.
3. Ensures that all front office associates receive training adequate for the performance of the position.
4. Provides feedback on a continual basis.
5. Participates in the training, developing, and disciplining of all front office staff.
6. Maintains records of absences and tardiness.
7. Performs all front office duties including check-in, check-out, reservations, etc.
8. Maintains a high daily average rate (ADR) and answers inquiries pertaining to hotel policies and services.
9. Ensures that all required reports are completed and submitted in a timely manner.
10. Ensures guest satisfaction by responding to and resolving guest complaints.
11. Is aware of direct competition.
12. Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
13. Maintains regular contact with the Housekeeping Department to ensure proper room status.
14. Fills in for the Assistant Front Office Manager in his/her absence.
15. Must wear the required uniform and maintain a neat, clean, well-groomed appearance.
16. Ensures that staff is in adherence to uniform/grooming standards at all times.
17. Ensures that all guests are served.
18. Notifies the Front Office Manager of guest comments.
19. Performs other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

1. Supervises a total of 10 to 20 employees in the front office department.
2. Responsible for the direction, coordination, and execution of this unit.
3. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
4. Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees (under the discretion of the front office manager); addressing complaints, and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Associate's Degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination and experience.
2. In-depth knowledge of Front Office and Reservations System procedures. ONQ experience preferred.